Shipping Policy
Shipping Policy
At Mombella, we are committed to delivering your orders safely and efficiently. We strive to provide a smooth shopping experience and keep you informed throughout the shipping process.
1. Order Processing Time
Order processing includes order verification, quality checks, and packaging.
Orders are typically processed and handed over to our fulfillment center for dispatch within 12 business hours after the order is placed.
Processing times may vary during weekends, public holidays, promotional events, or periods of high order volume.
2. Shipping Time
Shipping time refers to the estimated time it takes for an order to travel from our fulfillment center to the destination.
Delivery times vary by destination and shipping method. Please refer to the estimates below for details.
During peak shopping periods, including Halloween, Thanksgiving, Black Friday, and Christmas, delivery may take longer than usual due to increased shipping volumes.
Please note that all delivery times are estimates and are not guaranteed. Delays may occur due to customs clearance, weather conditions, carrier operations, or other circumstances beyond our control.
3. Shipping Fees
All shipping fees are listed in U.S. dollars (USD). Shipping fees and estimated delivery times vary by destination, order amount, and shipping method.
United States
Shipping Method: Economy Shipping
Estimated Delivery Time: 5–8 business days
| Order Subtotal | Shipping Fee |
|---|---|
| $30.00 or more | Free |
| $20.00–$29.99 | $3.00 |
| $6.01–$19.99 | $5.00 |
| $0.00–$6.00 | $6.00 |
Canada
Shipping Method: Standard Shipping
Estimated Delivery Time: 5–8 business days for paid shipping options
| Order Subtotal | Shipping Fee |
|---|---|
| $30.00 or more | Free |
| $20.00–$29.99 | $3.00 |
| $6.01–$19.99 | $5.00 |
| $0.00–$6.00 | $6.00 |
Orders shipped to Canada are fulfilled from our U.S. warehouse.
International Shipping
We offer international shipping to select countries and regions. Available shipping methods, fees, and estimated delivery times depend on the destination and order amount.
Global Destinations
| Shipping Method | Order Subtotal | Shipping Fee | Estimated Delivery Time |
|---|---|---|---|
| Economy International | $30.00 or more | Free | 6–18 business days |
| Standard Shipping | $20.00–$29.99 | $3.00 | 8–15 business days |
| Standard Shipping | $0.00–$19.99 | $5.00 | 8–15 business days |
South Africa
| Shipping Method | Order Subtotal | Shipping Fee | Estimated Delivery Time |
|---|---|---|---|
| Economy International | $0.00–$79.99 | $12.00 | 6–18 business days |
Mexico
| Shipping Method | Shipping Fee | Estimated Delivery Time |
|---|---|---|
| Standard Shipping | $13.00 per order | 10–15 business days |
Australia
| Shipping Method | Order Subtotal | Shipping Fee | Estimated Delivery Time |
|---|---|---|---|
| Economy International | $0.00–$19.99 | $4.00 | 6–18 business days |
| Economy International | $20.00–$29.99 | $2.00 | 6–18 business days |
| Economy International | $30.00 or more | Free | 6–18 business days |
4. Important Shipping Information
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Currency: All shipping fees are listed in U.S. dollars (USD).
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Checkout: Applicable shipping charges and available shipping methods will be displayed at checkout before payment.
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Delivery Estimates: Delivery times are estimates and may vary depending on the destination, customs clearance, carrier operations, and local delivery conditions.
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Customs Duties and Taxes: International orders may be subject to customs duties, taxes, or other import fees imposed by the destination country. Unless otherwise stated, these charges are the customer's responsibility.
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Shipping Availability: Shipping availability, methods, and fees may vary by destination. Please refer to the options available at checkout for the most accurate information.
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Peak Seasons: Orders placed during major holidays and promotional events may require additional processing or transit time.
5. Questions About Your Order?
If you have questions about shipping, delivery estimates, or your order status, please contact our customer support team. We will be happy to assist you.
Thank you for choosing Mombella. We appreciate your trust and look forward to bringing a little more comfort and joy to your family.